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SHIPPING & RETURNS

SHIPPING POLICY

Once payment is confirmed, your order will be carefully prepared to ensure the products arrive in perfect condition. The time required to process and ship your order may vary based on product availability and will be indicated during the checkout process. After the order has been dispatched, the delivery timeframe depends on the carrier or the postal service, based on the shipping method selected. As soon as the order is shipped, you will receive a tracking code to monitor the delivery. It is important that the address provided at the time of purchase is correct and complete. If there are errors in the information or no one is available to receive the package, you may be required to pay for shipping again to have the order re-sent.

RETURN & EXCHANGE POLICY

Your satisfaction is our priority. Should you need to request an exchange or return, we will follow the guidelines set forth in the Consumer Protection Code.

Right of Withdrawal

For online purchases, you may request a return within 7 (seven) calendar days of receipt, provided the item shows no signs of use, is in its original packaging, and is accompanied by all accessories, free gifts (if applicable), and the sales invoice.

Once the return is reviewed and approved, the refund will be issued using the same payment method used for the original purchase.

Defective or Damaged Products

If the product has a manufacturing defect or arrives damaged, please contact our customer service team as soon as possible. Provide your order number, a description of the issue, and—whenever possible—photos of the product.

After reviewing the case, we will guide you on the next steps regarding an exchange, replacement, or refund, depending on the situation.

Exchange Conditions

To be approved for an exchange, the product must:

Show no signs of misuse;

Be in its original packaging, whenever possible;

Include all accessories and items originally sent;

Be returned within the timeframe specified by our team.

We reserve the right to refuse requests that do not meet the conditions described in this policy.

Refunds

Once the returned product is received and inspected, the refund will be processed according to the payment method used for the purchase.

The time it takes for the funds to become available may vary depending on the credit card issuer, financial institution, or payment method chosen.

How to Request an Exchange or Return

If you need assistance, please contact our customer service team with the following information:

Order number;

Full name;

Reason for the request;

Photos of the product (when necessary).

Our team will review your request and provide instructions to ensure the process is handled as quickly and securely as possible.

Thank you for your trust. We work continuously to offer quality products, attentive service, and an ever-improving shopping experience.

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